Thanks for inquiring about our water storage system. Due the nature of having intellectually property theft, we have implemented policies and procedures to ensure that our information is strictly for customers who have purchased our water storage system. We have a full patent on this process so anyone or any entity that is found in violation of this patent will be prosecuted for such. If you would like more information on how our system works, please feel free to reach out to us by calling 801.394.2494 or submit your questions through our contact form. Passwords are typically given out after purchase of product(s).